Pengaruh Destination Image, Digital Marketing, dan Electronic Word of Mouth (E-Wom) terhadap Keputusan Berkunjung Wisatawan Ke Pantai Randusanga

Authors

  • Hanifah Mahry Universitas Muhadi Setiabudi Brebes
  • Roby Setiadi Universitas Muhadi Setiabudi Brebes
  • Dwi Harini Universitas Muhadi Setiabudi Brebes
  • Slamet Bambang Riono Universitas Muhadi Setiabudi Brebes
  • Syariefful Ikhwan Universitas Muhadi Setiabudi Brebes

DOI:

https://doi.org/10.55606/cemerlang.v5i2.10468

Keywords:

Destination Image, Digital Marketing, Electronic Word of Mouth (e-WOM), Randusanga Beach, Visiting Decision

Abstract

This study aims to analyze the influence of destination image, digital marketing, and Electronic Word of Mouth (e-WOM) on tourists’ visiting decisions to Randusanga Beach. The research is motivated by the decline in tourist visits, which is suspected to be associated with an unfavorable destination image, suboptimal digital promotion, and negative reviews on social media. This study employed a quantitative approach using multiple linear regression analysis. The sample consisted of 100 tourists who had visited Randusanga Beach, selected through purposive sampling. Data were collected using questionnaires and analyzed to determine the partial and simultaneous effects of the independent variables on visiting decisions. The results show that destination image and e-WOM have a positive and significant influence on tourists’ visiting decisions. In contrast, digital marketing does not have a significant effect on visiting decisions. Simultaneously, destination image, digital marketing, and e-WOM have a significant influence on tourists’ visiting decisions. These findings indicate that tourists’ perceptions of the destination and information shared through Electronic Word of Mouth play an important role in shaping visiting decisions. Therefore, improving the destination image and encouraging positive e-WOM may support efforts to attract tourists to Randusanga Beach, while digital marketing requires further optimization to increase its effectiveness.

Downloads

Download data is not yet available.

References

Andini, R. D., & Nurfarida. (2024). Efek digital marketing terhadap keputusan berkunjung ke obyek wisata dimediasi oleh minat berkunjung. MBR (Management and Business Review), 8(1), 62–73.

Arpan, Y. (2023). Pengaruh destination image, social media marketing dan daya tarik terhadap kepuasan wisatawan melalui keputusan berkunjung (Studi pada Kebun Raya Liwa, Lampung Barat). Ekonomis: Journal of Economics and Business, 7(1), 561. https://doi.org/10.33087/ekonomis.v7i1.1075

Ath'af, S., & Sukaris, S. (2024). Pengaruh destination image, electronic word of mouth, dan accessibility terhadap decision to visit wisatawan pada Wisata Alam Gosari Kabupaten Gresik. Jurnal Manajemen Strategi dan Aplikasi Bisnis, 7(2), 211–222. https://doi.org/10.36407/jmsab.v7i2.1233

Atussholiha, A., Ikhwan, S., & Setiadi, R. (2023). Pengaruh E-WOM (electronic word of mouth) dan daya tarik terhadap keputusan berkunjung Rest Area Heritage KM 260B. E-Bisnis: Jurnal Ilmiah Ekonomi dan Bisnis, 16(1), 1–9. https://doi.org/10.51903/e-bisnis.v16i1.871

Badan Pusat Statistik. (2024). Kabupaten Brebes dalam angka 2024. BPS Kabupaten Brebes.

Bahari, A. F., & Ashoer, M. (2018). Pengaruh budaya, sosial, pribadi dan psikologis terhadap keputusan pembelian konsumen ekowisata. Jurnal Manajemen, Ide, Inspirasi (MINDS), 5(1), 69–78. https://doi.org/10.24252/minds.v5i1.4839

Fish, B. (2020). Pengaruh tourist satisfaction, destination image, dan perceived value terhadap revisit intention pada Pulau Komodo Indonesia. 2507(February), 1–9.

Gustiani, M. (2020). Peran electronic word of mouth dalam membangun citra destinasi guna mempengaruhi keputusan berkunjung wisatawan ke suatu destinasi pariwisata. Competence: Journal of Management Studies, 12(2). https://doi.org/10.21107/kompetensi.v12i2.4962

Ibrahim, B., Aljarah, A., & Sawaftah, D. (2021). Linking social media marketing activities to revisit intention through brand trust and brand loyalty on the coffee shop Facebook pages: Exploring sequential mediation mechanism. Sustainability, 13(4), 1–16. https://doi.org/10.3390/su13042277

Javed, M. (2020). The role of social media on tourists' behavior: An empirical analysis of millennials from the Czech Republic. Sustainability, 12(18). https://doi.org/10.3390/su12187735

Massie, P., & Massie. (2022). Pengaruh digital marketing dan electronic word of mouth (E-WOM) terhadap keputusan berkunjung pada Rumah Alam Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 10(4), 15–24.

Pamikatsih. (2020). Pengaruh electronic word of mouth (E-WOM) dan viral marketing terhadap minat berkunjung dan keputusan berkunjung. Jurnal Sketsa Bisnis, 5(1), 49–59.

Rachmidiani. (2023). Pengaruh pemasaran digital dan citra destinasi terhadap keputusan berkunjung di Desa Wisata Lebakmuncang Kabupaten Bandung. Tourism Scientific Journal, 8(2), 174–190. https://doi.org/10.32659/tsj.v8i2.282

Rambe, R. A. (2024). Pengaruh destination image dan fasilitas wisata ramah muslim terhadap revisit intention dalam perspektif ekonomi Islam (Studi pada destinasi wisata syariah Eco Park Tan Kayo).

Rika Widianita, D. (2023). Pengaruh digital marketing, E-word of mouth dan service quality terhadap minat berkunjung wisatawan. At-Tawassuth: Jurnal Ekonomi Islam, 8(1).

Riky Dwi Supribadi. (2021). Pengaruh destination image terhadap revisit intention pada Wisata Pantai Menganti. Universitas Putra Bangsa.

Rukmanah, & Darma Wahana, N. P. (2023). Pengaruh strategi pengembangan dan potensi wisata terhadap daya tarik wisata (Studi empiris pada Pantai Randusanga Indah Kabupaten Brebes). JECMER: Journal of Economic, Management and Entrepreneurship Research, 1(3), 30–40.

Samuel, & Rahadian. (2022). Pengaruh digital marketing terhadap keputusan berkunjung wisatawan ke Kebun Raya Bogor: The effect of digital marketing on visitation decision to Bogor Botanical Gardens. Bogor Hospitality Journal, 6(2). https://doi.org/10.55882/bhj.v6i2.56

Setiadi, R. (2023). Social media marketing and customized customer relationship management: The implication for marketing performance of budget hotel industry. Indonesian Journal of Business and Entrepreneurship, 9(3), 478–490. https://doi.org/10.17358/ijbe.9.3.478

Setiadi, R., & Iskandar, K. (2022). The effect of perceived price and service quality on consumer satisfaction of healthy baby food counters. Food Science and Technology, 1–6. https://doi.org/10.13189/fst.2022.100201

Sukrin, S. (2022). Pengaruh produk pariwisata dan citra destinasi terhadap keputusan berkunjung pariwisata di Pantai Nirwana Kota Baubau tahun 2022.

Uki, S., & Fatmala. (2022). Pengaruh produk pariwisata dan citra destinasi terhadap keputusan berkunjung pariwisata di Pantai Nirwana Kota Baubau tahun 2021. Jurnal E-Bis, 6(2), 366–385. https://doi.org/10.37339/e-bis.v6i2.971

Downloads

Published

2025-05-31

How to Cite

Hanifah Mahry, Roby Setiadi, Dwi Harini, Slamet Bambang Riono, & Syariefful Ikhwan. (2025). Pengaruh Destination Image, Digital Marketing, dan Electronic Word of Mouth (E-Wom) terhadap Keputusan Berkunjung Wisatawan Ke Pantai Randusanga. CEMERLANG : Jurnal Manajemen Dan Ekonomi Bisnis, 5(2), 26–42. https://doi.org/10.55606/cemerlang.v5i2.10468

Similar Articles

1 2 3 4 5 6 7 8 9 10 > >> 

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)