Pengaruh Kerjasama Tim, Komunikasi, dan Knowledge Sharing terhadap Kinerja Karyawan
DOI:
https://doi.org/10.55606/cemerlang.v6i3.9941Keywords:
Communication, Employee Performance, Hospitality Industry, Knowledge Sharing, Teamwork.Abstract
The increasingly intense competition in the hospitality industry requires hotels to maintain optimal employee performance. However, Renaissance Bali Uluwatu Resort & Spa continues to experience fluctuations in employee performance, which are presumed to be influenced by teamwork, communication, and knowledge sharing that have not yet been implemented optimally. This study aims to analyze the effect of teamwork, communication, and knowledge sharing on employee performance. This study employed an associative quantitative approach using multiple linear regression analysis with SPSS version 26. The sample consisted of 148 permanent employees from 11 departments, selected through proportional random sampling based on the Krejcie and Morgan table. Primary data were collected using a Likert-scale questionnaire. The results of the analysis indicate that teamwork (β = 0.188), communication (β = 0.179), and knowledge sharing (β = 0.195) each have a positive and significant effect on employee performance (sig. = 0.000). Simultaneously, these three variables explain 44.7% of the variance in employee performance. This study concludes that improving cross-departmental coordination, enhancing the effectiveness of internal communication, and fostering a knowledge-sharing culture are key strategies for improving employee performance in the five-star hospitality industry.
Downloads
References
Abdelazim, A. (2023). Causes of High Employee Turnover in the Jobs of the Hospitality Industry. Proceedings International Conference on Business, Economics & Management. https://doi.org/10.47747/icbem.v1i1.1234
Abubakar, R. (2021). Pengantar Metodologi Penelitian. Suka-Press UIN Sunan Kalijaga. https://sl1nk.com/vr8Hi
Abuelhassan, A. E., & AlGassim, A. (2022). How Organizational Justice in the Hospitality Industry Influences Proactive Customer Service Performance through General Self-Efficacy. International Journal of Contemporary Hospitality Management, 34(7), 2579-2596. https://doi.org/10.1108/IJCHM-10-2021-1238
Almulaiki, W. A. (2023). The Impact of Performance Management on Employee Performance. Saudi Journal of Business and Management Studies, 8(02), 22-27. https://doi.org/10.36348/sjbms.2023.v08i02.002
Asmara, A. P. (2017). Pengaruh Turnover Intention terhadap Kinerja Karyawan di Rumah Sakit Bedah Surabaya. Jurnal Bisnis dan Manajemen, 5, 123-129.
Butarbutar, M., Kato, I., Sahir, S. H., Nainggolan, N. T., Weya, I., Simatupang, S., Purba, S., Sisca, Butarbutar, N., Lie, D., Mu'adzah, Gandasari, D., Sugiarto, M., & Munthe, R. N. (2021). Teori Perilaku Organisasi. Penerbit Yayasan Kita Menulis.
Chandra, A., & Yadava, V. (2024). The Future of Tourism and Hospitality Industry - a Way Forward, 3, 245-253. https://doi.org/10.58532/v3bhma24ch30
Dewi, N. L. G. A., Sutarma, I. G. P., Sutama, I. K., & Ernawati, N. M. (2022). Analysis of Service Quality of Front Office Staff in Increasing Guest Satisfaction. International Journal of Glocal Tourism, 3(3), 190-203. https://doi.org/10.58982/injogt.v3i3.256
Fachrurazi, Rinaldi, K., Jenita, Purnomo, Y. J., Harto, B., & Dwijayanti, A. (2021). Teori dan Konsep Manajemen Sumber Daya Manusia. Yayasan Cendikia Mulia Mandiri. https://l1nq.com/ZTNfw
Fadillah, I., Pratama, R., & Hasanah, N. (2025). Kerjasama Tim dalam Organisasi. Jejak Digital: Jurnal Ilmiah Multidisiplin, 1(4), 712-719. https://doi.org/10.63822/wet62c24
Fauziyah, & Rahayunus, Z. W. (2021). The Role of Knowledge Sharing and Innovation on Employee Performance. Proceedings of the 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020), 176, 133-138. https://doi.org/10.2991/aer.k.210121.019
Febriansyah, Y. (2015). Kajian Visual Poster Film Drama Pendidikan Sutradara Riri Riza Produksi Miles Films 2005-2013, 81-88. https://repository.upi.edu/21016/6/S_PSR_1103098_Chapter3.pdf
Fitri, M. E., Gunawan, A., & Febriyansyah, H. (2025). Employee Performance Driven by Innovation and Knowledge Sharing. Journal of Educational Management Research, 4(5), 1731-1742. https://doi.org/10.61987/jemr.v4i5.1171
Hamiruddin, Hajar, I., & Saleh, S. (2019). Pengaruh Komunikasi Organisasi, Motivasi Kerja, dan Kerja Sama Tim terhadap Kinerja. Jurnal Manajemen, Bisnis dan Organisasi (Jumbo), 3. https://doi.org/10.33772/jumbo.v3i1.8526
Hanani, F. S., Juniarto, G., & Suparmi. (2024). The Role of Knowledge Sharing, Employee Competency, and Employee Empowerment to Improve Employee Performance. Journal of Management, 3(1), 31-38.
Koehorst, M. M., Van Deursen, A. J. A. M., Van Dijk, J. A. G. M., & Haan, J. De. (2021). A Systematic Literature Review of Organizational Factors Influencing 21st-Century Skills. SAGE Open, 11(4). https://doi.org/10.1177/21582440211067251
Kusumiartono, N., Brahmasari, I. A., & Ardiana, I. D. K. R. (2022). Analysis of the Effect Knowledge Sharing, Teamwork on Employee Engagement and Employee Performance in Baristand Industri Surabaya the Ministry of Industry's Work Unit. International Journal of Economics, Business and Management Research.
Madiistriyatno, H., & Tunnufus, Z. (2024). Manajemen Sumber Daya Manusia. Indigo Media. https://l1nq.com/aKOik
Mawardi, R., Krisnandi, H., & Digdowiseiso, K. (2024). The Influence of Work Stress, Work Motivation, and Work Discipline on Employee Performance. Journal of Sustainable Innovation, 1(2), 54-62. https://doi.org/10.61552/jsi.2024.02.001
Phulpoto, N. H., Xi, W., Memon, S., & Phulpoto, S. (2023). Teamwork and Its Impact on Employee Performance: Mediated by Job Satisfaction - a Comprehensive Study of Services Sector of Pakistan. Journal of Business Studies, 14(3), 21-31.
Pohan, D. D., & Fitria, U. S. (2021). Jenis-Jenis Komunikasi. Jurnal Ilmu Komunikasi, 2.
Putri, N. R. S., Zulqarnain, C. A., & Farhan, M. (2023). Pengaruh Kinerja Karyawan terhadap Kualitas SDM dan Organisasi. MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, 1(2), 165-171. https://doi.org/10.59246/muqaddimah.v1i2.211
Ratnawita, Tamtomo, T., Muksin, N. N., Gunarso, S., Nataly, F., Suminar, M., Rosalina, I. F., Ashfahani, S., Maduratna, E. S., Saktisyahputra, Sakti, S. R. M., Zahara, N., Mustikadara, I. S., & Asiah, N. (2024). Pengantar Ilmu Komunikasi. PT Sonpedia Publishing Indonesia.
Rohoza, M., & Stolyarchuk, V. (2022). Development Opportunities for the Accommodation Industry: Evidence from European Countries. European Journal of Tourism, Hospitality and Recreation, 12(1), 12-30. https://doi.org/10.2478/ejthr-2022-0001
Sadikin, M. R., Junaedi, & Putri, W. (2025). Enhancing Employee Performance Through Motivation and Career Development. Jurnal Ilmiah Manajemen dan Bisnis, 9(1), 117. https://doi.org/10.22441/indikator.v9i1.30134
Sandra, E., Maryati, & Paramita, B. (2022). Knowledge Sharing pada Dosen STIE Pembangunan Tanjungpinang. Jurnal Ekonomi dan Bisnis, 9(1), 286-294. https://media.neliti.com/media/publications/394684-none-c6748941.pdf
Sanger, C. V., & Abadi, F. (2022). Pengaruh Kerjasama Tim, Knowledge Sharing dan Efikasi Diri terhadap Kinerja Karyawan PT Kluege International. KALBISIANA: Jurnal Mahasiswa Institut Teknologi dan Bisnis Kalbis, 8(3), 3516-3525.
Sari, M., Indrajaya, T., & Nurminingsih. (2023). The Influence of Internal Communication and Teamwork on Employee Performance in the Microwave Dismantle Project Division PT. Panca Karsa Sejahtera Bekasi City. Journal of Humanities, Social Sciences and Business, 3(1). https://doi.org/10.55047/jhssb.v3i1.770
Setiabudhi, H., & Nugraha, G. A. (2024). Analisis Data Penelitian Menggunakan SPSS: Langkah Praktis dan Studi Kasus. Borneo Novelty Publishing. https://ebooks.borneonovelty.com/media/publications/584981-analisis-data-penelitian-menggunakan-sps-6337891c.pdf
Seto, A. A., Febrian, W. D., Mon, M. D., Senoaji, F., Kusumawardhani, Z. N., Rusman, I. R., Simarmata, N., Sari, Y. P., Novita, D., Hasanah, H., Kristanti, D., Sukaesih, I., Jaya, H., Nuraeni, & Arifin. (2023). Manajemen Sumber Daya Manusia. PT Global Eksekutif Teknologi.
Soesana, A., Subakti, H., Karwanto, Fitri, A., Kuswandi, S., Sastri, L., Falani, I., Aswan, N., Hasibuan, F. A., & Lestari, H. (2023). Metodologi Penelitian Kuantitatif. Yayasan Kita Menulis. https://sl1nk.com/pQ3vL
Sugiyono. (2023). Metode Penulisan Kuantitatif, Kualitatif dan R&D. Alfabeta Bandung.
Sumarmi, S. (2024). Manajemen Sumber Daya Manusia. Eureka Media Aksara. https://l1nq.com/e7M8p
Tyoso, J. S. P., Sukardi, & Mahesa, D. (2023). Analysis of Communication, Knowledge Management, Teamwork, Ability, and Performance of Private Sector Employees in the City of Semarang. Journal of Business Management and Economic Development, 2(01), 354-370. https://doi.org/10.59653/jbmed.v2i01.515
Utomo, A. N., Wisnawa, I. M. B., & Rusmiati, N. N. (2025). Pengelolaan Kualitas Layanan di Palms Restaurant Holiday Inn Resort Baruna Bali. Pediaqu: Jurnal Pendidikan Sosial dan Humaniora, 4(2), 2572-2581. https://doi.org/10.51713/jarma.2025.6251
Winoyo, D. (2021). Kerjasama Tim dalam Meningkatkan Kinerja Karyawan di Akademi Sekretari dan Manajemen Ariyanti. Jurnal Administrasi dan Kesekretarisan, III(2), 1-12. https://sl1nk.com/YXxzc
Zarlianty, T. A., Addin, S., & Mujiaty, Y. (2025). Pengaruh Kerjasama Tim dan Komunikasi terhadap Kinerja Pegawai Biro Organisasi dan Sumber Daya Manusia Kementerian Perindustrian Indonesia. Jurnal Publikasi Ilmu Manajemen, 3(4), 138-153. https://doi.org/10.59603/ppiman.v3i4.1111
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Ni Luh Sri Oktaviani, I Wayan Edi Arsawan, I Nyoman Hendra Laksmana
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
