Strategi Peningkatan Loyalitas Anggota KUD: Perspektif Harga, Keragaman Produk, dan Faktor Budaya

Authors

  • Didit Darmawan Universitas Sunan Giri Surabaya
  • Wafiq Nurazizah Universitas Sunan Giri Surabaya

DOI:

https://doi.org/10.55606/cemerlang.v3i4.2608

Keywords:

price, product diversity, organizational culture, management, loyalty

Abstract

The purpose of this observation is to invite factors that are influenced by loyalty. Literature Survey Marketing management. The method of writing this research paper is quantitative method and the research sample is residents around Pujon District, Malang Regency.  Organizational culture affects management loyalty. Basically, this cooperative aims to improve the management of members and society as a whole. Although cooperatives do not prioritize profits, cooperative efforts can maintain their survival and increase their business continuity. The first goal of the establishment of cooperatives is to motivate the national economy to ensure the welfare of its members and has expanded the establishment of cooperatives to date. To help its members, cooperatives must improve their operations. This study also uses a questionnaire method that must be filled in at least 100 respondents of KUD members. The form must be filled in on the website that has been done by the cooperative on behalf of the village unit cooperative.

References

Alvesson, M. & S. Sveningsson. (2015). Changing Organizational Culture: Cultural Change Work in Progress. Routledge.

Cakici, A. C., Y. Akgunduz, & O. Yildirim. (2019). The Impact of Perceived Price Justice and Satisfaction on Loyalty: The Mediating Effect of Revisit Intention. Tourism Review, 74(3), 443-462.

Carbone, J. H. (1997). Loyalty: Subversive Doctrine? Academy of Management Perspectives, 11(3), 80-86.

Cici, C. & R. Mardikaningsih. (2022). Pengaruh Kepribadian Merek, Pengalaman Merek, dan Cinta Merek the Body Shop terhadap Loyalitas Merek. Jurnal Riset Tren Ekonomi dan Akuntansi, 2(4), 93-99.

Coyle-Shapiro, J. A. & N. Conway. (2005). Exchange Relationships: Examining Psychological Contracts and Perceived Organizational Support. Journal of Applied Psychology, 90(4), 774.

Cummings, S. L. (1999). Developing Cooperatives as a Job Creation Strategy for Low-Income Workers. NYU Rev. L. & Soc. Change, 25, 181.

Darmawan, D. (2011). Pengaruh Citra Perusahaan dan Keragaman Produk Terhadap Perluasan Pembelian. Jurnal Ekonomi dan Bisnis, 1(2), 55-60.

Darmawan, D. (2017). Bauran Pemasaran Ritel, Kepuasan Pelanggan dan Loyalitas Pelanggan. Metromedia, Surabaya.

Darmawan, D. (2018a). Pengantar Ekonomi Makro. Revka Prima Media, Surabaya.

Darmawan, D. (2018b). Pengaruh Budaya Organisasi, Kompetensi, Profesionalisme, Kedisiplinan, Pengembangan Karir, Lingkungan Kerja terhadap Loyalitas, Metromedia, Surabaya.

Denison, D. R. (1996). What is the Difference Between Organizational Culture and Organizational Climate? A Native's Point of View on a Decade of Paradigm Wars. Academy of Management Review, 21(3), 619-654.

Edeling, A. & A. Himme. (2018). When Does Market Share Matter? New Empirical Generalizations from a Meta-Analysis of the Market Share–Performance Relationship. Journal of Marketing, 82(3), 1-24.

Eggert, A., W. Ulaga, P. Frow, & A. Payne. (2018). Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use. Industrial Marketing Management, 69, 80-90.

Ernawati, E., E. A. Sinambela., R. Mardikaningsih, D. Darmawan. (2022). Pengaruh Budaya Organisasi, Kepemimpinan, Kompensasi, dan Komitmen Organisasi terhadap Kinerja Karyawan, Jurnal Ilmiah Edunomika, 6(1), 119-126.

García-Fernández, J., S. Martelo-Landroguez, L. Vélez-Colon, & G. Cepeda-Carrión. (2018). An Explanatory and Predictive PLS-SEM Approach to the Relationship Between Organizational Culture, Organizational Performance and Customer Loyalty: The Case of Health Clubs. Journal of Hospitality and Tourism Technology, 9(3), 438-454.

Hafidz, M. I. (2018). Pengaruh Faktor Budaya dan Faktor Sosial Terhadap Keputusan Pembelian Pada Pt. Prudential Life Assurance. Jurnal Mandiri: Ilmu Pengetahuan, Seni, dan Teknologi, 2(2), 245-260.

Hariani, M. & E. A. Sinambela. (2020). The Effect of Price Perception, Service Quality, and Product Diversity on Superindo Customer Loyalty in Surabaya. Journal of Science, Technology and Society, 1(1), 29-36.

Jahroni, J., D. Darmawan., R. Mardikaningsih., & E. A. Sinambela. (2021). Peran Insentif, Perilaku Kepemimpinan, dan Budaya Organisasi terhadap Penguatan Komitmen Organisasi. Jurnal Ekonomi dan Ekonomi Syariah (JESYA), 4(2), 1389-1397.

Jones, G. R. & C. W. Hill. (1988). Transaction Cost Analysis of Strategy‐Structure Choice. Strategic Management Journal, 9(2), 159-172.

Kemarauwana, M., R. K. Khayru & F. Issalillah. (2022). Upaya Pencitraan Apotek dan Keragaman Produk untuk Meningkatkan Penjualan melalui Keputusan Pembelian. Jurnal Ilmiah Satyagraha, 5(2), 56-66.

Kim, M., S. Kim, & Y. Lee. (2010). The Effect of Distribution Channel Diversification of Foreign Luxury Fashion Brands on Consumers’ Brand Value and Loyalty in the Korean Market. Journal of Retailing and Consumer Services, 17(4), 286-293.

Kotler, P., & Amstrong, G. (2010). Pemasaran. Jakarta: Erlangga.

Legi, H. & A. S. Nilla. (2023). Analysis of Cooperative Management in Improving Member Welfare in Civil Servant Cooperatives. Economics and Digital Business Review, 4(1), 291-301.

Mardikaningsih, R. & D. Darmawan. (2012). Studi Tentang Karakteristik Individu, Kepemimpinan, Kompensasi, Organizational Citizenship Behavior, dan Budaya Organisasi untuk Membentuk Kepuasan Kerja dan Kinerja Karyawan, Jurnal Ekonomi dan Bisnis, 2(2), 7-25.

Mardikaningsih, R., E. A. Sinambela, E. Retnowati, D.Darmawan & A. R. Putra. (2022). Pencapaian Kepuasan Kerja Karyawan melalui Pengembangan Budaya Kerja, Efektivitas Penempatan dan Pengawasan Kerja, Jurnal Ilmu Manajemen, 2(1), 29-38.

Martín‐Consuegra, D., A. Molina, & A. Esteban. (2007). An Integrated Model of Price, Satisfaction and Loyalty: An Empirical Analysis in the Service Sector. Journal of Product & Brand Management, 16(7), 459-468.

Masruroh, S. (2021). Pengaruh Persepsi Harga, Kualitas Layanan, Keragaman Produk dan Pengalaman terhadap Loyalitas Pelanggan di Bengkel Bandara Motor Brangkal Mojokerto. Jurnal Ilmu Manajemen, 1(1), 43-54.

Monroe, K. B. (2012). Price and Customers’ Perceptions of Value. In Visionary Pricing: Reflections and Advances in Honor of Dan Nimer (Pp. 129-152). Emerald Group Publishing Limited.

Putra, A. R., D. Darmawan, S. Arifin, R. Mardikaningsih, E. A. Sinambela, E. Retnowati & U. P. Lestari. (2022). Studi tentang Kepuasan Konsumen yang Dipengaruhi oleh Kualitas Produk dan Harga. Jurnal Bisnis Kolega, 8(2), 44-57.

Putro, W. K. P. (2021). Pengaruh Beban Kerja, Kompleksitas Tugas, Kepemimpinan dan Budaya Kerja terhadap Loyalitas Kerja Karyawan PT Unicharm Indonesia. Jurnal Ilmu Manajemen, 1(1), 21-32.

Ramadhoni, Z. (2021). Pengaruh Kualitas Layanan, Varian Produk, Harga, Endorser dan Citra Merek Terhadap Loyalitas Pelanggan Ayam Geprek Bensu Mojokerto, Jurnal Ilmu Manajemen, 1(1), 9-20.

Ramaswamy, V., W. S. DeSarbo, D. J. Reibstein, & W. T. Robinson. (1993). An Empirical Pooling Approach for Estimating Marketing Mix Elasticities with PIMS data. Marketing Science, 12(1), 103-124.

Ravasi, D. & M. Schultz. (2006). Responding to Organizational Identity Threats: Exploring the Role of Organizational Culture. Academy iof Management Journal, 49(3), 433-458.

Sari, N. & S. Setiyowati. (2017). Pengaruh Keragaman Produk dan Kualitas Pelayanan Terhadap Kepuasan Konsumen di PB Swalayan Metro. Jurnal Manajemen Magister Darmajaya, 3(02), 186-199.

Schoar, A. (2002). Effects of Corporate Diversification on Productivity. The Journal of Finance, 57(6), 2379-2403.

Shaffer, J. (1999). Historical Dictionary of the Cooperative Movement. Scarecrow Press.

Sutrisno, R. I. & D. Darmawan. (2022). Pengaruh Promosi Penjualan, Diversifikasi Produk dan Harga terhadap Kepuasan Pelanggan, Jurnal Manajemen, Bisnis, dan Kewirausahaan, 2(1), 1-12.

Wiyandarini, G. & R. Mardikaningsih. (2021). Studi Kasus di Koperasi Primer Kepolisian Resor Kota Mojokerto: Pengamatan Variabel Kualitas Layanan dan Persepsi Harga serta Pengaruhnya terhadap Kepuasan Pelanggan. Jurnal Pendidikan, Penelitian, dan Pengabdian Masyarakat, 1(2), 45-56.

Downloads

Published

2024-02-03

How to Cite

Didit Darmawan, & Wafiq Nurazizah. (2024). Strategi Peningkatan Loyalitas Anggota KUD: Perspektif Harga, Keragaman Produk, dan Faktor Budaya. CEMERLANG : Jurnal Manajemen Dan Ekonomi Bisnis, 3(4), 357–371. https://doi.org/10.55606/cemerlang.v3i4.2608

Similar Articles

1 2 3 4 5 6 > >> 

You may also start an advanced similarity search for this article.