Penataan Penataan Lajur Antrian Kegiatan Pengawasan Penimbangan Angkutan Barang di UPPKB Singosari
DOI:
https://doi.org/10.55606/jurritek.v4i1.5169Keywords:
Minimum Service Standards, Singosari, UPPKB, Queue LineAbstract
This study discusses the arrangement of queue lanes in the supervision of weighing freight transportation at UPPKB Singosari to improve service efficiency. Based on the analysis of the Minimum Service Standards (SPM), three main indicators, namely compliance, conformity, and implementation, have reached 100%, while the accuracy indicator has only reached 50% due to the duration of weighing exceeding the set time limit. The main factor causing long queues is the lack of clear lane markings, making it difficult for vehicles to be directed without an officer. In addition, the parking area of 3,330.6 m² has not been utilized optimally. Improvement efforts include the implementation of queue lane markings to reduce dependence on officers, optimization of facilities such as Pos 2 which is parallel to Pos 1, and improvement of human resource management to suit operational needs. The use of Weight in Motion (WIM) technology is also recommended to reduce workload and accelerate the supervision of freight transport vehicles. By implementing this strategy, it is hoped that services at UPPKB Singosari can be more efficient, transparent, and in accordance with applicable standards.
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