SAFA HISHAM KABBANI; MEFRI YUDI WISRA; SUYONO SUYONO. Pengaruh Pengembangan Kompetensi Teknis, Customer Relationship Management, dan Kualitas Sistem Prosedural terhadap Keunggulan Bersaing pada Perusahaan PT Spectrum Lintas Service Batam. Jurnal Manajemen Riset Inovasi, [S. l.], v. 4, n. 2, p. 195–206, 2026. DOI: 10.55606/mri.v4i2.9019. Disponível em: https://prin.or.id/index.php/mri/article/view/9019. Acesso em: 31 may. 2026.