ITSQON WAFI FAUZAN; HANNA MARIA SIAGIAN; MUHAMMAD BAIHAQI; PUTRI YULIARMAN; SRI NINGSI KARNANCE. Pengaruh Komunikasi Antar Budaya Dan Penanganan Keluhan Pelanggan Terhadap Loyalitas Pelanggan. Jurnal Manajemen Riset Inovasi, [S. l.], v. 2, n. 3, p. 01–09, 2024. DOI: 10.55606/mri.v2i3.2960. Disponível em: https://prin.or.id/index.php/mri/article/view/2960. Acesso em: 21 may. 2026.