Pengaruh Kualitas Layanan Terhadap Kepuasan Karyawan pada Bagian Laundry PT. KSO GDSK-PDI (KGP) Kabupaten Teluk Bintuni

Helda Yohanesia; Fensca F Lahallo; Rais Rumaday; Ino Rocky

doi:10.55606/mri.v4i3.9907

Authors

Helda Yohanesia Universitas Victory
Fensca F Lahallo Universitas Victory
Rais Rumaday Universitas Victory
Ino Rocky Universitas Victory

DOI:

https://doi.org/10.55606/mri.v4i3.9907

Keywords:

Bintuni Bay, Employee Satisfaction, Human Resource Management, Laundry Service, Service Quality

Abstract

This study aims to determine the effect of service quality on employee satisfaction in the laundry division of PT. KSO GDSK-PDI (KGP), Teluk Bintuni Regency. The research employed a quantitative approach using a simple linear regression analysis. Data were collected through questionnaires distributed to 93 respondents selected using simple random sampling. The results indicate that service quality has a positive and significant effect on employee satisfaction. The regression equation obtained is Y = 0.400 + 0.967X, indicating that every one-unit increase in service quality increases employee satisfaction by 0.967 units. The t-test result shows a significance value of 0.000 (<0.05) with a t-value of 14.341, confirming that service quality significantly affects employee satisfaction. Furthermore, the coefficient of determination (R²) is 0.693, meaning that service quality explains 69.3% of the variation in employee satisfaction, while the remaining 30.7% is influenced by other variables not examined in this study. Therefore, improving service quality is essential for increasing employee satisfaction within the company.

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