Pengaruh Pemasaran Sosial Media Dan E-Wom Terhadap Niat Beli Konsumen Pada Grab-Food di Kota Medan

Authors

  • John Fedrick Louis Saragih Universitas Negeri Medan
  • Hilma Harmen Universitas Negeri Medan
  • Riris Amigo Simatupang Universitas Negeri Medan
  • Gaby Putri Fenita Tampubolon Universitas Negeri Medan
  • Indah Monalis Universitas Negeri Medan

DOI:

https://doi.org/10.55606/mri.v2i3.2984

Keywords:

Marketing, Social, Consumer, Grab Food

Abstract

This research aims to analyze the influence of marketing via social media and Electronic Word of Mouth (E-WOM) on consumer purchase intentions for Grab-Food services in Medan City. The research design used was quantitative, with a purposive sampling technique involving 100 respondents who were active users of social media and Grab-Food services in Medan City. Data was collected through a questionnaire using a 5 point Likert scale and analyzed using statistical methods. The research results show that social media has an influence on consumer purchasing intentions, but this influence is not partially significant with a significance value of 0.061 > 0.05. On the other hand, E-WOM has a significant influence on consumer purchase intentions with t count 6.743 > t table 2.052. Joint analysis between social media and E-WOM shows that these two variables simultaneously have a significant effect on consumer purchase intentions, with an F test value of Fcount 57.135 > Ftable 3.091.

References

Agung Pratomo Sugito Putra, T., & Riset Akuntansi Kontemporer, J. (2021). MACRO-ECONOMIC IMPACT ON STOCK PRICES. 13(1), 13–19. https://journal.unpas.ac.id/index.php/jrak/index

Alalwan, A. A., Algharabat, R. S., Baabdullah, A. M., Rana, N. P., Raman, R., Dwivedi, R., & Aljafari, A. (2019). Examining the impact of social commerce dimensions on customers’ value cocreation: The mediating effect of social trust. Journal of Consumer Behaviour, 18(6), 431–446. https://doi.org/10.1002/cb.1782

Ananda, A. S., Hernández-García, Á., Acquila-Natale, E., & Lamberti, L. (2019). What makes fashion consumers “click”? Generation of eWoM engagement in social media. Asia Pacific Journal of Marketing and Logistics, 31(2), 398–418. https://doi.org/10.1108/APJML-03-2018-0115

Ayu Desy Trisnadewi Darmawan, P., Ngurah Suyatna Yasa, P., Made Wahyuni, N., & Goldina Puteri Dewi, K. (2022). Jurnal Ilmiah Manajemen dan Bi snis PENGARUH ELEKTRONIC WORD OF MOUTH DAN CITRA MEREK TERHADAP NIAT BELI. 7(1). https://journal.undiknas.ac.id/index.php/manajemen

Azizah, L., Gunawan, J., & Sinansari, P. (2021). Pengaruh Pemasaran Media Sosial TikTok terhadap Kesadaran Merek dan Minat Beli Produk Kosmetik di Indonesia. Jurnal Teknik ITS, 10(2). https://doi.org/10.12962/j23373539.v10i2.73923

Badan Pusat Statistik. (2023). Jumlah Penduduk Pertengahan Tahun.

Darmawan, P. A. D. T., Yasa, P. N. S., Wahyuni, N. M., & Dewi, K. G. P. (2022). PENGARUH ELEKTRONIC WORD OF MOUTH DAN CITRA MEREK TERHADAP NIAT BELI. Jurnal Ilmiah Manajemen dan Bisnis, 7(1), 89–100. https://doi.org/10.38043/jimb.v7i1.3679

Erkan, I., & Evans, C. (2018). Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions. Journal of Marketing Communications, 24(6), 617–632. https://doi.org/10.1080/13527266.2016.1184706

Febrica, C., & Trianasari, N. (t.t.). COMPARATIVE ANALYSIS OF SERVICE QUALITY AND MARKETING MIX ON GO-FOOD AND GRAB FOOD SERVICE IN JAVA ISLAND.

Jefferly Helianthusonfri. (2019). Belajar Sosial Media Marketing. PT Elex Media Computindo.

Kay, S., Mulcahy, R., & Parkinson, J. (2020). When less is more: the impact of macro and micro social media influencers’ disclosure. Journal of Marketing Management, 36(3–4), 248–278. https://doi.org/10.1080/0267257X.2020.1718740

Kim, H., & Chang, B. (2020). A Study on the Effects of Crowdfunding Values on the Intention to Visit Local Festivals: Focusing on Mediating Effects of Perceived Risk and e-WOM. Sustainability, 12(8), 3264. https://doi.org/10.3390/su12083264

Kirana, A., Are, P., & Setyorini, R. (2019). PENGARUH ELECTRONIC WORD OF MOUTH DAN KEPERCAYAAN KONSUMEN TERHADAP NIAT BELI PRODUK DI SHOPEE INDONESIA (Vol. 12, Nomor 2).

Krisnaningsih, E., Dwiyatno, S., Dedi Jubaedi, A., & Shafitri, A. (2023). Increasing Ethical Understanding of the Use of Information Technology Through Digital Literacy Proficiency Training. Dinamisia : Jurnal Pengabdian Kepada Masyarakat, 7(3), 789–801. https://doi.org/10.31849/dinamisia.v7i3.12809

Lee, J. E., Goh, M. L., & Mohd Noor, M. N. Bin. (2019). Understanding purchase intention of university students towards skin care products. PSU Research Review, 3(3), 161–178. https://doi.org/10.1108/prr-11-2018-0031

Lin, K., Du, W., Yang, S., Liu, C., & Na, S. (2023). The Effects of Social Media Communication and e-WOM on Brand Equity: The Moderating Roles of Product Involvement. Sustainability (Switzerland), 15(8). https://doi.org/10.3390/su15086424

Saputro, A. P., & Hidayat, A. (2020). THE EFFECT OF SOCIAL NETWORK MARKETING ON INTENTION TO CHOOSE BY MEDIATING CONSUMER ENGAGEMENT. Archives of Business Research, 8(10), 150–161. https://doi.org/10.14738/abr.810.9261

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Syahrah. R, I. S., Mustadjar, M., & Agustang, A. (2020). Pergeseran Pola Interaksi Sosial ( Studi Pada Masyarakat Banggae Kabupaten Majene ). Phinisi Integration Review, 3(2), 138. https://doi.org/10.26858/pir.v3i2.14393

Syaifa Tania. (2022). Perbedaan Generasional dalam Memaknai Praktik Periklanan Digital oleh Influencer di Media Sosial. LONTAR: Jurnal Ilmu Komunikasi, 10(1), 54–63. https://doi.org/10.30656/lontar.v10i1.4247

Torres, J., Torres, P., & Augusto, M. (2019). The impact of trust and electronic word-of-mouth reviews on purchasing intention. Dalam Int. J. Entrepreneurship and Small Business (Vol. 37, Nomor 1).

Yadav, M., & Rahman, Z. (2018). The influence of social media marketing activities on customer loyalty. Benchmarking: An International Journal, 25(9), 3882–3905. https://doi.org/10.1108/BIJ-05-2017-0092

Zollo, L., Filieri, R., Rialti, R., & Yoon, S. (2020). Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience.

Published

2024-06-14