Analisis Kepuasan Pelanggan Terhadap Fasilitas yang Disediakan oleh Pihak Transjakarta
DOI:
https://doi.org/10.55606/mri.v1i3.1162Keywords:
Transportation, Customer SatisfactionAbstract
This study aims to analyze customer satisfaction with the facilities provided by Transjakarta to make it more effective and efficient. This research can also be used as a recommendation for the Transjakarta Party for future policies to improve the quality of Transjakarta Transportation. There is a method used in this study using a qualitative descriptive method which is divided into 2 types, namely Primary Data taken based on online surveys via GoogleForm and Secondary Data from additional information obtained from various books, journals or articles. After analyzing the opinions of the respondents, it can be concluded that the quality of the facilities provided by Transjakarta is quite good, but there are still several shelters with inadequate conditions, such as waiting areas. Therefore, the Provider must try to improve the quality of Transjakarta facilities, fully and evenly. So that users feel more secure and comfortable when using the Transjakarta mode of transportation.
References
Utami, A., & Natio, W. K. R. (2021). Analisis Perbandingan Waktu Perjalanan dan Biaya antara Kendaraan Pribadi dan Transjakarta menggunakan Metode PCI (Studi Kasus : TJ Koridor IX Pinang Ranti-Pluit). Reka Buana : Jurnal Ilmiah Teknik Sipil Dan Teknik Kimia, 6(2), 150–159. https://doi.org/10.33366/rekabuana.v6i2.2649
Suharso, P. (2019). Kualitas Pelayanan Transjakarta. Warta Penelitian Perhubungan, 26(6), 321. https://doi.org/10.25104/warlit.v26i6.907
Arifin, A. M., Gemina, D., & Silaningsih, D. E. (n.d.). ANALISIS TINGKAT KEPUASAN PENUMPANG PADA FASILITAS PELAYANAN BUS TRANSJAKARTA BERBASIS STANDAR PELAYANAN MINIMAL (SPM) ANALYSIS OF COMMUTER’S SATISFACTION LEVEL IN TRANSJAKARTA BUS’ FACILITY BASED ON MINIMUM SERVICE STANDARD (MSS).
Othman, A. G., & Ali, K. H. (2020). Transportation and quality of life. Planning Malaysia, 18(3), 35–50. https://doi.org/10.21837/PM.V18I13.774
Fandy Tjiptono; Yanto Chandra; Anastasia Diana. (2004). Marketing scales / Fandy Tjiptono, Yanto Chandra, Anastasia Diana. Yogyakarta :: Andi,.
Afnina, A., & Hastuti, Y. (2018). Pengaruh Kualitas Produk terhadap Kepuasan Pelanggan. Jurnal Samudra Ekonomi Dan Bisnis, 9(1), 21–30. https://doi.org/10.33059/jseb.v9i1.458
Dharmanto, A., Setyawati, N. W., & Woelandari PG, D. S. (2022). ANALISIS KEPUASAN PELANGGAN TERHADAP FASILITAS PELAYANAN PUBLIK PADA PENGGUNA TRANS JAKARTA. Jurnal Inovasi Penelitian, 2(11), 3579-3590. https://doi.org/10.47492/jip.v2i11.1396
Kusuma, A., Tjahjono, T., & Syaputri, A. D. (2019). Public preference towards the integration of krl and transjakarta tariff. MATEC Web of Conferences, 259, 05002. https://doi.org/10.1051/matecconf/201925905002
Herbowo, N. (2012). Studi Presepsi Pengguna Transjakarta Pada Koridor II (Pulogadung-Harmoni). Journal of Regional and City Planning, 23(1), 37. https://doi.org/10.5614/jpwk.2012.23.1.3
Silaningsih, E., Gemina, D., & Yuningsih, E. (2015). TRANSJAKARTA COMPANY’S STRATEGY AND MINIMUM SERVICE STANDARD TO RAISE PASSENGERS’ SATISFACTION. Jurnal Manajemen Dan Kewirausahaan (Journal of Management and Entrepreneurship), 17(1).https://doi.org/10.9744/jmk.17.1.1-10
Siti Sahara, & Sylvira Ananda Azwar. (2020). Pelatihan Keselamatan Berkendara Sepeda Motor Dalam Menekan Angka Kecelakaan Lalu Lintas Bagi Siswa SMK di Kota Bekasi. JURPIKAT (Jurnal Pengabdian Kepada Masyarakat), 1(3), 303–314. https://doi.org/10.37339/jurpikat.v1i3.368
Sahara, S. (2021). EVALUASI PROGRAM PRAKTIK KERJA LAPANGAN KOMPETENSI KEAHLIAN TEKNIIK PENDINGIN DAN TATA UDARA SE-KOTA BEKASI. Jurnal Pendidikan Teknik Dan, 4(2), 64–73. https://doi.org/10.21009/JPTV.4.2.64
Sahara, Siti. 2021. “Analisis Tingkat Kepuasan Pelanggan Dalam Penerapan Sistem Boarding Pass Di Gate Keberangkatan Terminal Terpadu Pulo Gebang.” Logistik 14
Sahara, S., & Jesica Silitonga, R. (2022). Optimalisasi Kegiatan Trucking di PT. Jasa Prima Logistik Bulog. 15. http://journal.unj.ac.id/unj/index.php/logistik/
Sahara, S., & Yuliana, D. (2021). ANALISIS TINGKAT KEPUASAN PELANGGAN DALAM PENERAPAN SISTEM BOARDING PASS DI GATE KEBERANGKATAN TERMINAL TERPADU PULO GEBANG. 14. http://journal.unj.ac.id/unj/index.php/logistik/
