SIMARMATA, Hengki Mangiring Parulian; SIMARMATA, Poltak Pardamean. Peningkatan Kepuasan Konsumen dengan Model SERVQUAL. CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis, [S. l.], v. 2, n. 3, p. 01–14, 2022. DOI: 10.55606/cemerlang.v2i3.222. Disponível em: https://prin.or.id/index.php/cemerlang/article/view/222. Acesso em: 28 feb. 2026.