Narative Review: Strategi Pengembangan Sumberdaya Manusia di Rumah Sakit untuk meningkatkan Profesionalisme dan Layanan
DOI:
https://doi.org/10.55606/jurrikes.v4i2.5369Keywords:
Human Resources Development Strategy, Health workers, Training Program, Leadership Development, Performance Evaluation.Abstract
The health sector, especially hospitals, relies heavily on the competence and professionalism of human resources to provide high quality services. Strategic development of human resources (HR) is the key to achieving organizational goals and improving service quality. This narrative literature review discusses strategic HR development in the hospital environment with a focus on three main pillars: training programs, leadership development, and performance evaluation. Findings show that training helps health workers adapt to advances in technology and medical innovation; leadership development drives accountability and collaboration which is critical in complex environments; and performance evaluation supports continuous improvement by identifying development needs and aligning individual contributions with organizational goals. The integration of these three strategies increases professionalism, operational efficiency and service quality in hospitals. Future research is recommended to examine how this HR development strategy can be adapted in various health care contexts to ensure its sustainability and effectiveness.
Downloads
References
Adegbite, A. O. (2024). Transforming workforce training for emerging technologies: A sectoral approach. IOSR Journal of Humanities and Social Science, 29(12), 38–48. https://doi.org/10.9790/0837-2912093848
Agustian, K., Pohan, A., Zen, A., Wiwin, W., & Malik, A. J. (2023). Human resource management strategies in achieving competitive advantage in business administration. Journal of Contemporary Administration and Management (ADMAN), 1(2), 108–117.
Alabi, K. O., Adedeji, A. A., Syvester, O. T., & Mahmuda, S. (2024). Strategic human resources practices in business generation and sustainability: A critical role in community healthcare development. International Journal for Innovative Research in Multidisciplinary Field, 10(3).
Alhazmi, F. (2021). A critical review of healthcare human resource development: A Saudization perspective. Health, 13(12), 1496–1510.
Balogun, O. D., Mustapha, A. Y., Tomoh, B. O., Soyege, O. S., Nwokedi, C. N., Mbata, A. O., & Iguma, D. R. (2024). Patient-centered care models: A review of their influence on healthcare management practices. Journal of Frontiers in Multidisciplinary Research, 5(2), 28–35.
Dabetić, A., Jovanović Popović, M., Davidovac, Z., & Božić, N. (2024). Management and business performance of the organization. Oditor, 10(3), 167–178. https://doi.org/10.59864/oditor82403ad
Delisle, D., Ali, N., Sievert, D., & Kuczynski, J. J. (2024). The hospital leadership model of the future: How an organisation is using the triad/dyad model to drive performance excellence and culture transformation. Management in Healthcare, 9(1), 6–20.
Desai, M. K., & Kapadia, J. D. (2022). Medical professionalism and ethics. Journal of Pharmacology and Pharmacotherapeutics, 13(2), 113–118.
Fernández-Pérez, Á., & Sánchez, Á. (2025). Non-clinical factors and citizens’ satisfaction: A way to improve the quality of health systems. International Journal of Healthcare Management, 18(1), 54–62.
Hartati., Widayanti, L. P., Tungka, S., Sinulingga, Aribowo, P., Sumantrie, P., Yandi, R., Ningsih, D. A. W. S., & Sukma, M. (2025). Manajemen rumah sakit. Gita Lentera.
Hossain, M. S., Syeed, M. M., Fatema, K., & Uddin, M. F. (2022). The perception of health professionals in Bangladesh toward the digitalization of the health sector. International Journal of Environmental Research and Public Health, 19(20), 13695.
Jian, W., Orlina-Ursula, D., & Regua, R. (2024). The role of strategic human resource management in achieving organizational agility. International Journal of Science and Engineering Applications, 13(8), 47–51.
Johnson, S. A., Macchiano, S., & Harding, A. (2025). Enhance strategic planning and execution skills through leadership investment. Nursing Management, 56(1), 44–48. https://doi.org/10.1097/nmg.0000000000000210
Li, C. H., Yang, W. G., & Shih, I. T. (2021). Exploration on the gap of single-and double-loop learning of balanced scorecard and organizational performance in a health organization. Heliyon, 7(12), e08534.
Nafari, E., & Rezaei, B. (2022). Relationship between human resources strategies and organizational performance based on the balanced scorecard in a public hospital in Iran: A cross-sectional study. BMC Health Services Research, 22(1), 363. https://doi.org/10.1186/s12913-022-07869-0
Noguera, A., Arantzamendi, M., López-Fidalgo, J., Gea, A., Acitores, A., Arbea, L., & Centeno, C. (2019). Student’s Inventory of Professionalism (SIP): A tool to assess attitudes towards professional development based on palliative care undergraduate education. International Journal of Environmental Research and Public Health, 16(24), 4925.
Osunlaja, O., Enahoro, A., Maha, C. C., Kolawole, T. O., & Abdul, S. (2024). Healthcare management education and training: Preparing the next generation of leaders – A review. International Journal of Applied Research in Social Sciences, 6(6), 1178–1192. https://doi.org/10.51594/ijarss.v6i6.1209
Rajapakshe, W. (2024). Performance management process. In Advances in Logistics, Operations, and Management Science Book Series (pp. 31–56). IGI Global. https://doi.org/10.4018/979-8-3693-4387-6.ch002
Wang, L., & Wen, S. (2025). Exploration of human resource management work under the perspective of hospital culture construction. Medical Management Advances, 1(1), 7–12.
Wang, X., Wang, R. S., Qin, X., Huang, Y. N., Chiu, H. C., & Wang, B. L. (2024). Exploring human resource management in the top five global hospitals: A comparative study. Frontiers in Public Health, 11, 1307823. https://doi.org/10.3389/fpubh.2023.1307823
Yapa, C. G. (2024). The concepts of performance evaluation. In Advances in Logistics, Operations, and Management Science Book Series (pp. 91–122). IGI Global. https://doi.org/10.4018/979-8-3693-4387-6.ch004
Yisa, M. (2024). Fostering a culture of innovation in healthcare through advanced technology and ongoing training for professionals. International Journal of Science and Research Archive, 13(2), 3698–3714. https://doi.org/10.30574/ijsra.2024.13.2.2638
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 JURNAL RISET RUMPUN ILMU KESEHATAN
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
_001.jpg)
